Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it and not show any signs of wear. It must also be in the original packaging (i.e. if high heels were purchased then the high heels, tissue paper, original shoebox, and all original packaging needs to be returned). A copy of the relevant invoice showing the order number and your email address must accompany returned items.

All items returned are subject to individual inspection by HEZZALUX. Any item found not to be in the same condition that you received it (including all packaging) will not be refunded and the returned items will be shipped back to you and the freight costs will be recovered by HEZZALUX.com.  

For returns where the Product is subject to a change of mind and has been unused and unopened you may return it to us within 30 days of purchase, however a re-stocking fee of 20% will apply.  If the goods were sent under 'Free Shipping' the original freight cost will be recovered by HEZZALUX.com and deducted from the store credit. To qualify for this return policy you must comply with the directions for returning the product that HEZZALUX.com staff provide to you. If you have any questions about your the return of your item, please email us or call +61 457 877 608. Be sure to include your order number and email address with any correspondence. 

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 10 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at HLSupport@hezzalux.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at HLSupport@hezzalux.com and we will provide the address to return it to.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.

Shipping
To return your product, you should mail your product to: PO Box 4296, Narre Warren South VIC 3805, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and a 20% re-stocking fee will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.